Where is the Puck?

Part 6 on KNOW-WOW!: the art of delighting to achieve success in business.
DeQ is a three dimensional representation of your success in delighting. Its result is not a single number, but rather a matrix consisting of three numbers from 0-9. The ideal score would be: 9, 9, 9.
Your DeQ can be determined by using three […]

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Part 5 on KNOW-WOW!: the art of delighting to achieve success in business.
Are you perceived as a giving company? Are you delighting your customers? Are you admired in your community or among your employees? The good news is:

There is a way to measure your success in delighting
There is […]

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