Where is the Puck?

Part 5 on KNOW-WOW!: the art of delighting to achieve success in business.

Are you perceived as a giving company? Are you delighting your customers? Are you admired in your community or among your employees? The good news is:

• There is a way to measure your success in delighting
• There is a way to improve your DeQ (delight quotient) over time

Delight Quotient (DeQ) is the measure of your success in delighting in all three most important dimensions in your business: relationships with your customers, relationships with your employees and relationship with your community.

You may now be wondering how can DeQ be measured…. or what maximum DeQ is…or even what your DeQ is! If so, keep reading… check out this blog in few days!