Where is the Puck?

Part 6 on KNOW-WOW!: the art of delighting to achieve success in business.

DeQ is a three dimensional representation of your success in delighting. Its result is not a single number, but rather a matrix consisting of three numbers from 0-9. The ideal score would be: 9, 9, 9.

Your DeQ can be determined by using three questionnaires, to be filled out by company’s internal and external “clients” (i.e. employees, customers, community stake holders and residents).

To learn your company’s DeQ - fill out the questionnaires that will be presented in the next few posts.